Adjusters International Testimonials

As you know, we have been developing an extensive retail and commercial development in the City of Sebastopol. The fire occurred during the middle of our project and had the potential to cause tremendous delays…Our investment group had purchased a course of construction insurance policy to help us in the time of such a loss. Regretfully, our insurance adjuster was not an advocate to protect our interests. In fact, to the contrary, his lack of response and help got us tremendously concerned about our recovery…We sincerely appreciate your negotiation skills and the navigation of our claim to a prompt and well thought out settlement of our claim.

You and your firm showed us a level of professionalism, customer service and expertise that is beyond reproach. Being in the real estate and construction business for over forty years we had assumed that we could handle a claim like this, but it became clear that we needed an advocate like yourself that understands the inner workings of the insurance business and the ability to resolve a large claim like ours.

We retained your company and from the day you got involved you worked tirelessly on our behalf. As a result, you were able to settle all portions of our claim and have it paid to us in full in less than ninety days from the date of the fire. You kept is in the loop, you explained everything about the process and what you recommended we do. We never felt that we were not part of the process and as a result, we were comfortable with you and your team from the start.

You were the psychiatrist, the business doctor and a friend. Your presence calmed our distress, your kind works abated our depression and above all your expertise in presenting our package to Aetna. Your courageous assistance helped make our existence today at our new site in Burbank possible.

Your firm put our building, personal property and business interruption claims together and documented them in a manner which I believe afforded us the best possible return…And, thank you for turning our disaster in a workable, and even positive situation!

We were quite confident after the fire, after speaking to our insurance agent, that there would be no problem in receiving rapid payment and making repairs quickly. As construction of the manor was just completing and the original contractor was on premises with all of his invoices available, what could be the problem? We soon found out. Although our insurance company had assured us that our recovery would be rapid, their response was anything but. We soon found ourselves besieged by problems and our insurance company and agent were of little or no help in resolving these problems. Although they promised us that help would be on the way, it never arrived…Although we were skeptical about you at first, once we met with you, we were convinced that you could help us immeasurably. You justified our faith in you at every turn. From the first day of your involvement, you 'took over the situation' and allowed us to get on with our efforts to restore the Reed Manor promptly. You worked with our insurance company to establish liability, garner advance payments, and secure agreements concerning the adjustment in writing very quickly. You were tireless in your investigation of our loss and whenever we had any questions whatsoever, you were available either at your office or at your home to go over any issue no matter how small…There is no question in our minds that retaining The Greenspan Co./Adjusters International was essential in allowing us to recover from our fire loss. The cost of your services were more than justified by the results of your actions and the subsequent dollar recoveries.

I am and for the past five years have been a member of the project's Board of Directors. I am an attorney by training, and for the last ten years have become a real estate asset manager/developer. Other members on our Board include a real estate broker, a major San Francisco South Bay Area construction materials supply executive, an accounting executive, a residential real estate broker, and a paralegal. I have never before had the experience of dealing with a public adjuster, so the whole concept was foreign to me, as it was to our Board. In our Board's initial dealings with the project's insurance carrier, it became apparent early on that we required professional assistance; especially inasmuch as most Board members are absentee owners, and we all owe our association's members the highest fiduciary duty…Professionalism, empathy, consideration, compassion and competence to the nth degree; all at a very trying time. Our Board made the right decision when we hired The Greenspan Co./Adjusters International, and how grateful we all are. I'm a lawyer and as you know, lawyers rarely have good things to say about anyone other than themselves.

...number of weeks after the fire, I met with Paul. Paul indicated that he thought that your firm could help but even if you couldn’t, you would set me in the right direction. His honesty and sincerity struck me and so I agreed to retain your firm. The settlement you negotiated was at least 50 percent better than the offer that I had on the table from the insurance company. Additionally, you got your inventory crew to put together my claim and ultimately you settled that portion as well…Randy, both you and Paul were very professional and prompt. The telephone stopped ringing entirely. I was able to take care of my mother and go on with my life without ever worrying at all about my house.