Adjusters International Testimonials

I didn’t know what to do, so I turned to you for a variety of reasons… I knew you had the knowledge and expertise to help me. You came through with compassion and understanding. You have continued to offer support and advice, steering me in the right directions on many issues and for all of this I will be forever grateful.

...The fire was extremely disruptive to our business. It severely damaged much of our complicated equipment, destroyed much of our inventory and interrupted the start up of our major contract…Your team was on site and was totally devoted to our cause from the beginning. We are a very small organization and had neither the manpower nor the expertise necessary to properly assess and value the damage. By working with you we identified losses that we would have missed. Further, our bank and our customer were both impressed that we reached out to professionals to assist in resolving out claim. You kept us informed and kept your entire team fully engaged. Our initial concern was that we were too small to be of interest to you. You treated our loss in the same manner as you would have treated your own.

I believe the satisfactory settlement with our insurance carrier was due solely to the thorough and professional manner in which this claim was handled by your company… Thank you for your superior business practices, advise and support that made this ordeal more bearable.

Due to the size of this fire, we elected, for the first time, to hire a public adjuster to manage our claim…From the beginning, they took complete control of the adjustment process. They quickly digested our complete commercial policy and uncovered areas of coverage we would not otherwise have identified. They managed our claim in a very professional and concise manner. Their requests for information were well thought-out and precise. Their established relationships with the insurance adjusters proved very helpful in facilitating the fair and swift adjustment of our claim. Paul and Sandy did an excellent job in managing our adjustment process. Due to their expertise and hard work, our company received a significantly higher settlement than we would have been able to recover on our own.

In our more than 45 collective years in the news business, Craig and I never dreamed we would be reporting our own disaster, but the Eastbay Firestorm changed more than our dreams. You are very skillful, Randy; not only because of your encyclopedic knowledge about insurance matters, but also because of your personal sensitivity. Had we been negotiating for ourselves during these two years since the fire, we might have thrown our hands up in total despair, but you stayed at the table and eventually convinced State Farm to do what was fair and just.

The professional manner your firm demonstrated in the skillful preparation and negotiation of our client's claim far exceeded both our and their expectations. The real and personal property documentation was a work of art. Furthermore, The Greenspan Co./Adjusters International's accountant devoted a tremendous amount of time in the research, understanding, and overview of our client's business operations so as to be in a strong and well informed position to best present the business interruption claim. In working with you, Randy, it was obvious that your personal direction and application of the insurance policy provisions, along with your accountant's talent, was a combination that effected a settlement that not only far exceeded our expectations, but was six times the amount the insurance company had reserved for our client's loss.

You and your firm were professional and competent in preparing the packages of information needed to resolve the claims. You were also very responsive to the many meetings required to help conclude this in a timely manner.

As we both know, insurance policies are subject to interpretation. Also, theatre sales and accounting are unusual in the business world without conventional inventories, sales patterns. That meant I needed expert advice in assembling and presenting our claim. The Greenspan Co./Adjusters International staff listened carefully to the structure and flow of our accounting information and helped us sift through the documentation to construct our claim. As a professional accountant, I am confident that we covered the scope of the claim thoroughly.