Adjusters International Testimonials

Your dealings with Allstate and California Fairplan always struck me as at once smooth and tough, charming and knowledgeable. And you got results: we ended up with much more money than we would have without you.

My home and all of its contents was either entirely destroyed or damaged beyond repair by the fire…To lose everything is, I think, by any reasonable measure, a deeply traumatic and incredibly stressful event. One is immediately made homeless, stripped of all measure of comfort and placed into what can only be described as extreme financial and emotional uncertainty…Having one’s day-to-day existence, as well as one’s future, thrust into the hands of a major corporation – insurance companies wield enormous control over the claims process – also is extremely stressful…I actually had never heard the term ‘public adjuster’ until I experienced the fire that destroyed my home…The workload, negotiations, process and technical requirements required by insurance companies in order for a homeowner to recoup a loss of this magnitude is nothing short of overwhelming. The average homeowner has neither the professional expertise nor training to work effectively on his/her own behalf to ensure he or she receives the full claim amount due under terms of the insurance policy…I can say with 100% confidence and knowledge that due to Jessica’s professional ability, intellectual capability and tenacity on my behalf, I received insurance reimbursement far beyond what I would have been able to achieve on my own…She was one of the most customer-focused service providers I have ever met…Every email or phone call I made to her was answered promptly. She also was incredibly patient, kind, and considerate to me on a personal level, offering emotional support for an event that was without a doubt one of the most difficult I have ever faced in my life. She was also an aggressive yet entirely ethical advocate on my behalf…As difficult as this process was, there is no doubt in my mind that the process would have lasted much longer and I would have endured much greater personal and financial hardship had I not had Jessica as my advocate. Jessica Bivens literally helped me reestablish my life.

When Rino introduced us to Eric Metz, everything he said came true. Eric attended numerous meetings that we could not attend because of our business. Eric wrote many letters and made more phone calls than we could ever make because of our business. Eric assured our insurance company paid 100% of our damages; not just what they thought was damaged. Eric also assured our contractor, mortgage company, and insurance company were all in sync regarding making the claims process go smoothly. Not only did The Greenspan Co./Adjusters International allow us to run our business as our claim was being professionally handled, but they assured we got everything we were owed at the same time.

...until we had a big fire, we were an asset to them. We became a liability. Perhaps the facts illustrate the point best... Travelers initially estimated our building loss at $2.8 million. You settled it for $6.4 million plus $770,000 for code upgrades... Travelers initially evaluated our personal property at just over $750,000. You settled our personal property claim for $1.9 million... It is clear to us that you and your firm serve the community well. Your interests are aligned with those of your clients. Yes, you get paid handsomely, but you earn it and deserve it when you retain results like you did for us.

Unfortunately, we all have some basic faith that since we have always paid our premiums on time and in good faith, that when we called upon our policy it would, in fact, act with the same integrity. Please be advised, this is not always the case. If my husband and I had not retained The Greenspan Co./Adjusters International to adjudicate and settle our claim, we would have lost tens of thousands of dollars... The Greenspan Co/Adjusters International has an incredible staff that brings a level of expertise and honesty that is often hard to find. They are extremely knowledgeable on all facets of claim management and analyzing policies for maximum reimbursements.

Without The Greenspan Co./Adjusters International, and especially the services of Jessica, we would have gone through massive bureaucracy and fear-based hell. Instead, things remained reasonable and logical and every time we got nervous or felt panic coming on, Jessica at The Greenspan Co./Adjusters International calmed us down, told us what we needed to do, and helped us do it.

...the decision to hire your firm’s services was the best one we ever made. It was a wise investment...”

“I know that there was an outstanding $30,000 on the business income claim that you were trying to pursue, but due to shortcomings in our paperwork, made it very difficult for your firm to document. Even though I had told you I was happy with what we received, this did not stop you from continuing to pursue these proceeds…When you called me up the other day to tell me that you were able to secure an additional $43,000 of new monies, my father and I were ecstatic…I guess this is what makes you and The Greenspan Co. / Adjusters International so successful. You go well beyond what the Insured’s expectations are.

Our loss was certainly not easy to measure. Your staff of building experts prepared a greatly detailed building estimate that carefully measured all of our damages. Much of our stock was also damaged to varying degrees, which made the detailed quantification and evaluation a very difficult task. Our equipment and machinery was still operational, yet you were able to negotiate a generous repair/damage allowance for machinery that was exposed to water and potential future corrosion. Our business interruption loss was also quite complicated. While we were able to complete most of our current orders at that time, we suffered a substantial loss of opportunity. Our normal margin was eroded by inefficiencies due to working in a damaged facility. Your team of professionals successfully identified and demonstrated this loss by developing a model which measured and supported that loss of opportunity and allowed us to recover appropriately. Your experts accurately interpreted our policy so that we could utilize all aspects of our coverage, and all aspects of our loss - even those which we didn't initially recognize - were skillfully measured. Adjusters International managed to minimize the impact of a very serious co-insurance clause, which saved Gerber hundreds of thousands of dollars. Your personnel dealt admirably with the language barrier, the substantial travel time to and from the loss sites and the numerous parties involved in our loss, and eventually negotiated very favorable settlements.