Adjusters International Testimonials

The State of Alaska...[has] a significant investment in the disaster recovery process for both state and federally declared events.... The collaboration with Tidal Basin in these efforts has been so successful and seamless that in most instances applicants and FEMA staff don't even realize we have contractors on board unless we tell them. Our interaction with Tidal Basin staff and managers works and feels like true teammates and the result is a faster, more comprehensive delivery of disaster recovery resources to survivors.

As the project manager of a large scale, regional table top exercise, my experience with Tidal Basin was excellent. The project had several unpredicted challenges. These challenges were addressed by Tidal Basin personnel without disrupting my tight time line. Their experience and professionalism made my job much easier. I would highly recommend Tidal Basin to any future project.

...During our time together, Jake displayed great communication skills in what was required for submission to FEMA as well as providing timely, accurate and professional service. When Jake was first assigned to St. John's, I was immediately impressed with his technical skills as well as his vast knowledge in disaster recovery... Jake was a pleasure to work with because of his amazingly positive attitude and eagerness to stick tightly to deadlines which provided St. John's with a timely resolution and recovery of expenses... I am absolutely confident that Jake and his team would be a great fit for any future disaster recovery assignments.

I've been dealing with Tidal Basin for over two years in my positions as the Emergency Manager for Miami Beach. During that time, Tidal Basin has never disappointed me and has always exceeded my expectations. They are always available for consult, very easy to communicate with and are responsive to our requests. They are in tune with the City's fiscal responsibilities and therefore have stayed within the original budget. Just yesterday, we had an ad-hoc meeting with the CEO, Daniel Craig and his staff regarding COVID-19 reimbursement. They team not only reinforced our thoughts but because they stayed up to date on all Federal funding programs, they added pertinent information that we were not aware of.

Tidal Basin has been a big part of our hurricane response team for the past 6 years providing excellent, professional service for the staff and residents of the City of Aventura. During this time, we experienced two major storm events and we utilized your debris monitoring and FEMA documentation services which both were very exceptional. We could not have weathered those events without you.

During Huricanne Irma 2017, the City contracted the services of Tidal Basin in order to help us recover the necessary funds spent during the disaster cleanup process...Due to the efforts by Tidal Basin's staff, the City was able to receive our much needed reimbursement from F.E.M.A. The attention to detail displayed by Tidal Basin's staff was imperative during the process which involved tedious paperwork and inspections. I am confident that your organization will benefit from the services provided by Tidal Basin and its hardworking staff.

The University of Miami has been working with Tidal Basin for over 10 years and they are a valued partner. I have had the pleasure of working with them for the past year, which includes completing work related [to] Hurricane Irma, staging for Hurricane Dorian, and currently COVID-19. They have proved very knowledgeable in the navigation of the FEMA reimbursement process... As their client you get access to all their team members and resources.

Your negotiating skills are second to none, especially against a very hostile insurance company.