Adjusters International Testimonials

Certainly the tragedy of the World Trade Center explosion will remain etched in our memories forever. We can, however, take pride in the united response of hundreds of people which enabled the complex to be reopened in record time and reconstructed on an expedited schedule. At the same time, as you well know, we were involved in a long, sometimes agonizing process of pursuing settlement activities with insurers. Without your help, and the help of many others…the settlement wouldn't have been concluded as successfully as it was.On behalf of The Port Authority of New York & New Jersey, I would like to thank you for the expert advice you provided to me and my staff in our effort to bring the World Trade Center explosion insurance claim to closure. Your expertise and insight in this long and arduous negotiation were invaluable.

Following 9/11 I am very pleased that you will be awarded the James G. Hellmuth Unit Citation Award for your role on the World Trade Center Loss Recovery Team. Your team’s accomplishments clearly meet this criteria and it is with great pride that we bestow this honor on you.

We were not, however, prepared for the overwhelming task of preparing a complex insurance claim. We have always believed that one should not try to be an amateur in someone else’s profession…You provided us with a “roadmap” to follow that lead us to a settlement beyond our most optimistic expectations.

As an out of state property owner it was very important to me that I could trust and count on you to make sure my claim was settled as quickly as possible and with great results. My decision to hire you was one of the best I have ever made. Despite my best efforts to work with the insurance company, they acted reluctant and delayed my settlement at every turn. Upon hiring you and your team, I was confident that your professionalism and concerns met my every need. At every turn you advised me of the process and kept working diligently on my behalf to get a great settlement.

Because you as our representative dealt with the taxing, day-to-day negotiations and arguments, we could begin to try to recover from the trauma. You guided us through problems which often seemed insurmountable.

You were on the scene immediately both assuaging our concerns and dealing with our emotions and fears. Although I started the process myself, I clearly could not get it done in an expedient manner or in the manner which you handled our loss. You handled our loss professionally, expediently and with great care, constantly keeping us in the loop of important information… You negotiated a settlement that was exceptional and allowed us to rebuild the project in the manner that it should have been.

David is very dedicated and attentive to details as well as being highly experienced in this specialized industry. David handled our claim with speed and efficiency while handling a myriad of concerns regarding the reconstruction process. He handled all of this in a very professional manner despite having to deal with a particularly adversarial insurance company representative. David continued to follow through until we were once again back into our newly reconstructed residence and all final settlement issues were resolved.

In this day and age, it’s hard to find any company who will deliver on their promise; The Greenspan Co. / Adjusters International delivered on its promise. After meeting Richard, I knew your company was who we needed. I could tell by the manner in which Richard represented your company, I’d get a level of advocacy and professionalism I’d never get on my own or if we hired another public adjusting firm. By retaining your company’s service, I virtually had to do nothing regarding my claim; however, I still got everything I was due from my insurance company. It was truly one-stop-shopping; you arranged and held multiple property inspections, created all of the repair estimates, assured the insurance company did not apply a co-insurance penalty, and negotiated a final settlement that met my future needs regarding my property.

Shortly after the fire, my husband and I spoke with Shellie and enlisted her help. She interpreted the nuances of our business insurance policy, predicted the insurance company's next moves, suggested strategies and direction for communication with the insurance company and offered moral support - all in a professional manner. She was always available for phone conversations and face to face meetings as needed. The issue of business loss of income was a complicated one. Shellie guided us in preparing documents for a crucial meeting with the CPA firm retained by my insurance company. With her help, we were well prepared to negotiate in a final settlement meeting, which led to a favorable financial outcome for us.