Adjusters International Testimonials

As we prepare for our second Christmas back home, we can truly appreciate that with your help, we were able to replace everything we wanted to, and have a lovely home once again. The one thing we don’t think at all about was the primary thing that occupied our minds at the beginning; the 10% fee that was going to have to be paid to The Greenspan Co. / Adjusters International for your assistance. We can honestly say that we have never spent money more wisely!

It became clear that I was out of my league. The experience taught me "a wise man knows when another man knows better". We collected for things that I could not have thought up in my wildest dreams. All of them perfectly appropriate under the terms of my insurance policy, but not things the insurance company adjuster or my broker would have suggested. I consider myself a savvy businessman and was certain that all those around me.. My accountant, lawyers, broker, etc… had the skills to handle the matter. Fortunately for me, it did not take me long to realize otherwise. The best decision I made was to hire a public adjuster. If there is one point that this letter should serve, it is to implore those reading it to put aside their preconceived notions of insurance companies as being their friends and to sit down with a qualified public adjuster and listen… then decide.

As you know, Westak had tried to internally deal with a business interruption claim in 1987 which yielded absolutely nothing. When the fire occurred at our manufacturing facility in 1992, our management team debated handling the claim internally with the assistance of our insurance broker, Willis Corroon. After talking with The Greenspan Co./Adjusters International, I felt comfortable that our claim would be handled professionally and in an expeditious manner. Our entire management team began to realize that we could truly concentrate on restoring the facility and running the company while The Greenspan Co./Adjusters International handled the insurance claim. You requested a reasonable amount of documentation, made helpful suggestions as to structuring the data that needed to be compiled, and did the majority of the actual calculations yourself…Our insurance company made every effort to both minimize the amount of the loss and delay payment as long as possible…Again, I wish to thank you for performing above our expectations...

As a licensed general contractor and Real Estate Acquisition Specialist for the government, I was reluctant to hire someone to negotiate for me. However, when things went from bad to worse in my negotiations with my insurance company and with the stalls and run-a-round, it was a great relief to turn over the negotiations to a Professional Loss Adjuster.

...the decision to hire your firm’s services was the best one we ever made. It was a wise investment...”

“I know that there was an outstanding $30,000 on the business income claim that you were trying to pursue, but due to shortcomings in our paperwork, made it very difficult for your firm to document. Even though I had told you I was happy with what we received, this did not stop you from continuing to pursue these proceeds…When you called me up the other day to tell me that you were able to secure an additional $43,000 of new monies, my father and I were ecstatic…I guess this is what makes you and The Greenspan Co. / Adjusters International so successful. You go well beyond what the Insured’s expectations are.

My home and all of its contents was either entirely destroyed or damaged beyond repair by the fire…To lose everything is, I think, by any reasonable measure, a deeply traumatic and incredibly stressful event. One is immediately made homeless, stripped of all measure of comfort and placed into what can only be described as extreme financial and emotional uncertainty…Having one’s day-to-day existence, as well as one’s future, thrust into the hands of a major corporation – insurance companies wield enormous control over the claims process – also is extremely stressful…I actually had never heard the term ‘public adjuster’ until I experienced the fire that destroyed my home…The workload, negotiations, process and technical requirements required by insurance companies in order for a homeowner to recoup a loss of this magnitude is nothing short of overwhelming. The average homeowner has neither the professional expertise nor training to work effectively on his/her own behalf to ensure he or she receives the full claim amount due under terms of the insurance policy…I can say with 100% confidence and knowledge that due to Jessica’s professional ability, intellectual capability and tenacity on my behalf, I received insurance reimbursement far beyond what I would have been able to achieve on my own…She was one of the most customer-focused service providers I have ever met…Every email or phone call I made to her was answered promptly. She also was incredibly patient, kind, and considerate to me on a personal level, offering emotional support for an event that was without a doubt one of the most difficult I have ever faced in my life. She was also an aggressive yet entirely ethical advocate on my behalf…As difficult as this process was, there is no doubt in my mind that the process would have lasted much longer and I would have endured much greater personal and financial hardship had I not had Jessica as my advocate. Jessica Bivens literally helped me reestablish my life.

Not only were you thorough and knowledgeable about the asset listing and the prices, but you were kind, patient, and understanding…I particularly want to point out that you seem to know when Kathy was getting exhausted by the process and called a ‘break’ at that point. Your timing was excellent, and it enabled Kathy to get through a very emotional process without collapsing. I am impressed and amazed at your tenacity and your understanding.

In a prompt and professional manner you took charge of the job and did much to relieve our fears about settling matters from such a great distance. The size of the settlement from our insurance company was also much larger than our hopes and expectations. You have done more than earn your modest fee.