Adjusters International Testimonials

I’d never had a large insurance claim before this event and I always trusted that my insurance company would, “do the right thing.” Early in the process, it became apparent to me that the insurance company was looking out for their own best interests over mine. Perusing through their initial offer and scope of repairs was an eye opener. Even as a layperson, I noticed that there were many corners being cut – construction materials that were cheaper than those they were replacing. I was a bit shocked and overwhelmed by these findings and I realized that I needed a professional on my side looking out for my best interests. It was shocking to see the difference in dollar amount between the insurance company’s offer and what we were actually owed, and subsequently collected. Without The Greenspan Co./Adjusters International’s assistance, I honestly would not have had my home returned to even close to its pre-fire condition, or I would’ve had to come out of my own pocket in order to do so. It’s unfortunate that in the world we live in today, that it’s necessary to hire professionals to get insurance companies to hold up to their end of the bargain, but that’s the reality.

Your services really help a small business like us.

On first thought after the fire, I thought that the procedure was such that all those insurance premiums I had paid for 10 years prior to the fire entitled me to collect my full insured amount. Little did I know! When I found out that the insurance company had engaged the services of an 'adjuster' to make sure that I was paid as little as possible it was my decision to also hire my own adjuster. If the insurance carrier engages Wyatt Earp to fight at OK Corral, I couldn't be without Doc Holiday on my side as I am not a professional gun fighter. In view of the attention and professional service I received from you, and the monies I recovered which I would never have seen without your services, it was an excellent decision.

Though initially employed one year after the earthquake solely to prepare our business interruption claim, you suggested following your review of our insurance file that the measure of loss calculated on our building claim by our insurer was far less than what we were entitled to collect. We agreed to allow you to discuss the situation with our insurer which ultimately resulted in substantial dollars in excess of their previous loss calculation. Along with your excellent settlement on the business interruption claim, we could not have been happier. When we experienced our severe fire in Los Angeles, you responded on an expedite basis and, with the assistance and involvement of your Los Angeles office, gave us immediate and necessary advice as to inventory techniques, salvage agreements, emergency protection, building estimators, etc. that allowed our claim to be processed promptly and, ultimately, have our store reopen faster than initially expected. The dollar results of the adjustment were equally favorable to your previous representation of our firm, and, if need be, we would not hesitate to utilize your services in the future.

Initially, we attempted to work with our insurance company's representative to resolve our claim. As opposed to the professional and courteous service which was promised by our insurance company, we found ourselves in an extremely adversarial position…Your representative paid especially close attention to detail and brought to our attention items that were overlooked by us and our contractor. Mr. Duval relieved a huge burden from us and presented our claim in a detailed fashion, which I was unsuccessful in doing. This attention to detail also became evident in the inventory process, which I had not realized was a very time consuming process. The inventory services your company provided were worth the fee your company charged alone. The increased settlement amounts were just an added bonus.

While were initially hesitant to retain a public adjuster the investment was well worth it. The insurance company under-valued our claim. We recovered almost three times the amount. We got our building back. We got what was rightfully owed to us. And, we got a new friend on our side. All the complex insurance issues were hard fought and won. We could not have done it without your company.

We are really pleased with the results of your efforts and services on this highly important matter…Your experience and guidance got us a very satisfactory result.”

“The Greenspan Co. / Adjusters International stayed on top of the carrier throughout the drawn out claim process…One of the biggest benefits of working with The Greenspan Co. / Adjusters International was on our business interruption claim. While I have many years of experience with US GAAP, UK GAAP and IFRS – the accounting for our BI claim was essentially a new form of accounting…The total claims ended up being just under $50 million…The company did not have the internal resources to take on major workload of complying with all the carrier’s information requests, nor did it have the experience necessary to handle such a claim. Hiring The Greenspan Co. / Adjusters International was a wise and prudent decision as without its input, guidance, assistance and perseverance; we would not have recovered the amount of funds we did and our claims would still be pending and even worse without the significant advances at the behest of The Greenspan Co. / Adjusters International to the carrier, the company could have suffered even more severe financial consequences. I would highly recommend The Greenspan Co. / Adjusters International to others based on their experienced and committed team.

The memories and the mementos of my family’s history were gone in what seemed like an instant...Although we were confident that our insurance company would handle my mother’s claim correctly, I know from being an attorney in Arizona that dealing with any insurance claim can be very complicated. Obviously, I wanted to protect my mother from all of the frustration of the claims process and I knew I could not do it on my own...Your team immediately took control of my mother’s claim and did a great job documenting and negotiating the loss with the insurance company. Everything The Greenspan Co./Adjusters International did was clear and concise. Without such diligence, I know we would not have had the result we did.