Words cannot express how grateful we are that Dave Droubay was there while the ashes were still smoldering and that he wouldn’t give up on trying to help us, for weeks after I tried to brush him off…Like everyone, we slept well at night knowing we were protected with a large homeowner’s policy. We all hear stories of how badly insurance companies treat their insured during a widespread catastrophic loss, but you never think it would happen to you. Then it does, and you quickly realize your insurance company is not sending over the nice people you see in their commercials, who immediately help you get your life back to where it was before. They are a corporation whose goal is to maximize profits and minimize loss. The truth is that your life will never be the same; and if you leave it to them, they will leave you a shell of your former financial self…We were surprised at the stark contrast between the friendly agent we have known for 7 years, and the claim’s adjuster. We had no idea our agent had zero control, or influence, over anything once a claim is made. The adjuster had zero interest in anything other than saving the company as much money as possible. It is truly every man for himself when there is a loss!...Your experience and knowledge are invaluable. Your compassion, consideration, and attention to detail, have turned what could have been a horrible, charred time in our life, into what could be the best thing that ever happened to us. Having been a funeral director, and helping hundreds of families at what is often the worst point in their life, I know the amount of work and care you put into your job. We are so grateful that you found us, and picked us up.