Adjusters International Testimonials

On behalf of The Port Authority of New York & New Jersey, I would like to thank you for the expert advice you provided to me and my staff in our effort to bring the World Trade Center explosion insurance claim to closure. Your expertise and insight in this long and arduous negotiation were invaluable.

Certainly, the tragedy of the World Trade Center explosion will remain etched in our memories forever. We can, however, take pride in the united response of hundreds of people which enabled the complex to be reopened in record time and reconstructed on an expedited schedule. At the same time, as you well know, we were involved in a long, sometimes agonizing process of pursuing settlement activities with insurers. Without your help, and the help of many others the settlement wouldn't have been concluded as successfully as it was.

I am thrilled that I... hired [your team] to represent us in sorting through this $100 million plus claim. Over the course of the next 15 months, I never once felt that you or your team were not completely in control of a plan to recover the maximum settlement amount from our insurance carrier. All insurance policies have their “gray” areas, and ours was no exception. I must say that I was particularly impressed with you and your team’s ability to navigate through those areas and present them strategically and personally in the best light for your client. I really believe that our final claim resolution was significantly better than it would have been had you had not been engaged.

Had I accepted my... insurance company´s ridiculous settlement offer, I would have been left with a patched-up home with mismatched cabinets, a chronic mildew odor, and thousands of dollars of concealed damage that would have eventually needed repair at my own expense. With your diligent work, my home is again in excellent condition... You and your construction experts identified numerous areas of damage that the [insurance company] adjuster overlooked. You ensured that I received all of the benefits that I was entitled to under my insurance policy, including items that I never even thought of myself.

Hiring [your team] to represent us was one of the smartest decisions we made following the loss of our home... They made sure our claim was filed on time, the cost estimates were accurate, and that we received the maximum insurance proceeds we were entitled to based upon our policy coverage... During the days, weeks and months that followed our fire, my wife and I were able to focus on getting our life back in order, replacing our personal items, going back to work, and finding temporary housing for our family while the house was being restored and rebuilt. Because of [your team], we had time to focus on the really important things in life, and [they] handled each and every detail of the insurance claim and related issues.

The proceeds received from my insurance company will allow us to completely remodel the restaurant from the heavy smoke damage caused by our pizza oven vent hood fire...Your professional approach to this claim forced the insurance company to bring in a large loss adjuster, a business personal property expert, industrial hygienist, restoration contractor, and forensic accountant on their (insurance company's) behalf...Our ultimate recovery was more than <strong>five times</em> the original adjuster's estimate...I would be proud to recommend your services in any large insurance claim situation.

Matrix took control of the situation, enabling us to operate our business without the additional strain of dealing with the insurance company. Your professionalism was exhibited many times during the claim process; you never let us down.

I can honestly say that your knowledge of the policy language and the “team” strategy that you used in developing the claim resulted in a settlement that exceeds the amount first offered by the insurance company by a factor of almost three!

Tremendous value was realized due to Matrix’s awareness of all of the coverage benefits and knowledge of how to prepare a fully comprehensive estimate of repairs.