Adjusters International Testimonials

...While we were initially hesitant about retaining a public adjuster, our meetings with Paula Borges presented numerous positive reasons to retain The Greenspan Co./ Adjusters International. Paula gave us hope and explained your team would level the playing field. Everything Paula said came true. We are extremely satisfied with our decision…As a result of all your fine efforts, we’re now able to rebuild our apartment building how we want to, to our specifications and tastes; not to our insurance carrier’s. In doing this, we can now build nicer apartments, obtain the type of new tenants we want, which means we can now increase the amount of rent we can now charge.

Revere had struggled to carry out its own claim defense which was initially set at about $1.3 million. However, our insurance company found serious fault with our analysis and offered only a $500,000 settlement. At a loss for a next move, we brought in AI to assist in both our strategic thinking and data preparation and reviews. Together we prepared a virtually new claim approach and restarted negotiations with the adjusters for the insurance company. At its conclusion, the claim was settled for $1.592 million - more than $1 million higher than the insurance company's original settlement offer. Much of our success was due to…insightful strategic planning before negotiations, as well as relentlessly firm conviction in the face of the insurance company that we were right!

...I am convinced that without Brian’s dedication to his job, his real concern, positive attitude and professionalism I would not have been able to make it through that catastrophic event.

I would never have known how to deal with all of the complexities involved in a fire insurance claim. You secured well in excess of the fee you charged for your services. Not only did I collect a sufficient dollar amount to rebuild, but was also able to do additional work to my building…I know that my fellow Koreans would strongly need your services especially due to their unfamiliarity with filing adequate claims with insurance companies.

I know that as a member of the Board of Directors of the Southern California Retail Liquor Dealers Association and the California Retail Liquor Dealers Association, and as one of the administrators of the School for New Retailers, I will make them aware again of your very fine organization.

You gave me courage and strength and showed compassion in my helpless and depressed state. The entire disaster seemed to me like a horrible terror attack…my life's work turned overnight into a pile of rubble. I consider you a true friend. You are a thorough professional and a caring human being that kept me afloat…and instilled confidence in me; in spite of opposition!

Prior to retaining your services, I had thought that I would be successful in negotiating a settlement on my own with Civil Service Employees Insurance. After realizing that I was in need of a specialist in this field, I contacted your firm. I would also like to thank you for your speedy and diligent response to my phone calls and inquiries. You kept me up to date on my claim and were helpful in explaining how the policy provisions relate to my loss.

Your wealth of knowledge of our insurance policy was crucial in developing a successful strategy to deal with the many phases of our claim. There is no doubt in my mind that your extensive reconstruction experience added a great deal of additional value to the final scope of repairs that you were able to negotiate on our behalf. Your knowledge of the proper methods used to completely replace fire damaged materials, and removal of smoke residue as well as addressing water related mildew problems allowed us to fully restore the Hotel and Restaurant. When our insurance company adjuster attempted to penalize our recovery on the Business Personal Property Claim, and Building Claim, your ability to completely eliminate our (90%) ninety percent Co-insurance penalty was truly remarkable. You were instrumental in helping us through a very complex and time consuming task that absent your involvement would have undoubtedly resulted in a substantial financial loss.